SHIPPING POLICY

     At Goza Designs, we strive to ensure a smooth and efficient shipping process for all our customers. We offer both domestic and international shipping options to bring our beautiful products to your doorstep.

     For orders within Israel, we aim to deliver your purchase within 2 weeks from the date of your order. For international orders, please allow approximately 3-4 weeks for delivery, depending on the destination and any potential customs processing.

     We offer standard shipping rates based on the weight and destination of your order. During the checkout process, you will have the option to choose the shipping method that best suits your needs.

Please note that any additional customs duties, taxes, or import fees imposed by the recipient's country are the responsibility of the customer. We do our best to provide accurate shipping estimates, but unforeseen delays may occur due to factors beyond our control, such as customs clearance or weather conditions.

     If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team. We're here to make your shopping experience with Goza Designs enjoyable and seamless. Thank you for choosing our products to enhance your home

RETURNS AND REFUNDS

     At Goza Designs, we take great pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return policy.

     For orders within Israel, you may return the item within 2 weeks of receiving it for a full refund, excluding shipping costs. For orders outside of Israel, you have 30 days to initiate a return for a full refund, excluding shipping costs. To initiate a return, please contact our customer service team. Please ensure that the item is in its original condition and packaging, and we recommend using a trackable shipping method to ensure a safe return.

     Once we receive and inspect the returned item, we will process your refund promptly. Please note that custom-made and personalized items are non-refundable, unless there is a defect in craftsmanship.

     If you have any questions or concerns regarding our return policy, feel free to reach out to us. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with Goza Designs. Thank you for choosing our products for your home.

WARRANTY INFORMATION

     At Goza Designs, we stand behind the quality and durability of our products. We take pride in crafting each item with the utmost care and attention to detail. As a testament to our commitment to customer satisfaction, we offer a warranty on our products to ensure your peace of mind.

     All our products come with a one-year warranty from the date of purchase. This warranty covers any defects in craftsmanship or materials. If you experience any issues with your purchase during the warranty period, please contact our customer service team, and we will be happy to assist you.

     To ensure the validity of the warranty, please retain your purchase receipt or order confirmation. If the product needs to be returned for inspection or repair under the warranty, we will provide you with the necessary instructions for the return process.

     Please note that the warranty does not cover normal wear and tear, misuse, accidental damage, or any alterations made to the product. Additionally, the warranty is non-transferable and applies only to the original purchaser.

     At Goza Designs, we are dedicated to providing you with high-quality products that bring joy and beauty to your home. We are here to address any concerns you may have and ensure that your experience with our products is exceptional. Thank you for choosing Goza Designs for your home textile needs.